By
Suzanne Morrow
closeAuthor: Suzanne Morrow
Name: Suzanne Morrow
Email: suzannemorrow83@googlemail.com
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Don’t take out a contract with O2 and Virgin if you’re planning on going to Iraq or Afgahnistan in the near future.
The two networks have had a very public ear bashing for their policies of not offering serving military contract suspensions. They really, really don’t want to give away free phone bills to anyone, not even those serving their country.
Just about every other UK operator offers some sort of set up for serving soldiers.
- T-Mobile are the most progressive of all the UK networks; offering suspended contracts indefinitely with the production of proof of employment.
- 3 – offers suspended contracts for up to 12 months and they have the option of cancelling your contract and returning the handset if you have a longer posting.
- Orange will suspend the contract of anyone serving abroad for six months.
- Vodaphone are almost there – they’ll credit the account of a serving soldier upon returning back to home soil but nothing while they’re over there.
In a recent Register article O2 tried to defend their principle of not letting military personnel suspend or defer their mobile contracts for the time they’re on the front line. They said:
members of the armed forces wishing to discuss their O2 contract are advised to contact O2 customer services, and a customer services representative will be able to advise them on their options
So, you’re about to board that big plane to the front line, you wave your loved ones goodbye, you clasp your hand to your heart and proclaim, “Oh my dear O2, I never called”. Even if you were able to, cancelling your phone contract would be the last thing on your mind before you were flown off to the armpit of nowhere.
The US networks have face similar criticism for how they billed military. One stand out case involved a combat medic in Iraq and a Cingular Wireless International plan.
The only way the medic could call home from Iraq was via the Cingular Wireless network. While he way away, doing his bit for Uncle Sam, his wife got a bill for $1,000 in roaming charges he had inadvertently picked up while texting and calling from the combat zone.
The UK networks havn’t received such bad press as their US equivalents they’ve got some while to go yet.