Orange is to start charging their smartphone customers for product support. The dedicated hotline assistance that will also include a remote assistance service, which would enable Orange staff to remotely connect to a device and solve any issues.
Special support will help users get the most out of their handsets: setup web and multiple email access, assist them in connecting accessories and synchronizing their phone with their desktop applications.
Free support will continue, but the new service will be offered on an opt-in basis for customers who require dedicated support for their smartphone needs.
While more and more people are buying smartphones, many users don’t even scratch the surface of what their phones are able to do. Turning over smartphone assistance to a specialist service might also allow the network to respond quicker to more general customer queries.
The smartphone support service will be available either as an Orange Care package, or provided on a per call or per act basis. Specifics such as pricing will be confirmed as the service rolls out in each market.
Launching from April the service will be available in France, Switzerland, the UK, Poland, Slovakia, Spain, Romania, Moldova and Belgium.
Check out Orange’s smartphone range here.